How do I set up an account?
Setting up an account is easy. Just click any of the links that say Create New Account, and fill out the new account form. After completing the form just click one of the links at the bottom of the form. Clicking Continue Shopping will redirect you to our home page. Clicking Add Another Recipient, will take you to into your user account to set up addresses of any additional recipients that you would like to add to your account. If you already added items to your cart, you can click the Checkout link to proceed with your check out.
But, I didn't create a password when I created an account. How will I get back in to your site?
If when you joined our site you were prompted to enter a username and password when you created your account that is still your password. If you were NOT prompted to create a password when you joined our site, your username is your e-mail address, your password will be randomly generated by our site and e-mailed to you. You can click your username on the top of the webpage to change your password. If the e-mail containing your password is not in your inbox check your Spam or Junk Mail folder and be sure to mark our e-mail as not spam.
How do I add a Recipient to my account?
If you joined our site AFTER December 3, 2009:
Your first 2 recipients may already have been added to your account. If you filled out the ship to portion of our account registration form, your information will be added along with that person's information will be added as a recipient to your account. You can add more recipients when you register by clicking the Add Recipients link at the bottom of the registration form. You can also add a recipient any time after you've registered by simply clicking My Account>Addresses and Recipients>Add Address to enter your recipient information
If you joined our site PRIOR to December 3, 2009:
You will need to set up yourself as a recipient using your billing address FIRST. Then click the Add Address link to add your recipient's information. Additionally, if your Billing Address is a P.O. Box, and you would like to place an order for yourself, you will need to set up an additional recipient for yourself with a STREET ADDRESS as a second recipient as our shipping providers DO NOT DELIVER TO P.O. BOXES. After you have set your account with your information, you can setup any additional recipients to your account.
But how do I do that???
To add a Recipient to your account you must first set up their address on our site. To do this, click the Address and Recipients link. Then click the Add Address link and enter the Name and Address of who you would like to receive our delicious Philadelphia Snacks. A decription of your recipient is required (i.e. Mom & Dad, Uncle Paul, Uncle Ted, Etc.). After you have entered all of your address information, click the Update button to save your recipient's address to your account. After you click the update button, your recipient will appear in the drop down menu of your cart. Just select who you would like to receive your package(s).
Please be aware that if you add an item to your cart without selecting a recipient, YOU will be the default recipient on anything in your cart. Make sure to check your recipients before confirming your order.
If by any chance you forget to change the recipient before you confirm the order. Don't Panic, just contact us at (800) 959-1128 with your order # and one of our customer service representatives will be able to help you. Unless you decide that you want to keep the snacks for yourself. We won't tell anyone that your selfish. It will be our secret. Honest.
What does Add Recipient to Existing Address do?
To be honest? We haven't got the feintest idea what that link does...
Nah, we're just pulling your leg. Adding a recipient here creates an additional recipient at an existing address that you already saved to your account. Here you can save an address without having to re-type the address in the add address section. This feature might come in handy say, if you wanted to different packages to specific individials within a household or for corporate users (Hint, Hint) who have to send multiple packages to different departments at the same address. We apologize for the shameless plug, but yes we do corporate gifts. Just type the new recipient's name and select the address you want to use from the drop-down box.
What's a Recipient Group?
We hate to point out the obvious, but... it's a group of recipients. You can add any saved recipient to a recipient group. You can use this feature so that you don't have 10 of the same items in your cart. For example, lets say that you have a group of 10 friends from the neighborhood that you keep in touch with and would like to send them A Little Bit of Philly. First thing you must do is save their addresses to your account. After you've saved their addresses, you can set up a recipient group by clicking the Add Recipient Group button. Then give your group a name, and select who you want to add to the recipient group from the Available box and click the arrow button to add that person to the Assigned box and click update to save the group.
When you are shipping to a recipient group, be advised that EVERYONE in the group will receive the quantity that you indicate in your cart. If your recipient group has 10 people in it and you want to send them each a Philly Sampler, DO NOT change the quantity to 10 as you will be sending each recipient in that group 10 Philly Samplers.
I have a lot of names that I need to add to my account, can I upload a file with the addresses of my recipients?
Not at this time, but that is a feature that we hope to add to our site in the future. If you have a lot of recipients that you would like to add to your account, but don't have the time to do it, contact us at alittlebitofphilly@comcast.net and we will do whatever we can to help you out.